Ability to create individual links without dependency on email address
At the moment there is a dependency on email address in order to create individual links (via Microsoft Flow) that can be shared with contacts so their survey responses are linked to their contact record in CDS.
This is a feature currently available on Voice of Customer. In many scenarios, contacts will not use email and therefore an email address is not available. However, it is mandatory to be able to easily associate survey responses to the contacts in CDS.
Having the ability to create unique individual links is a must for many organizations when evaluating and choosing a survey management tool.
Please consider adding this feature to the road map. Specially to support organizations that are currently using Voice of the Customer and will be forced to look for an alternative solution before June 2020.
The capability to associate responses to contacts in CDS is accomplished per your scenario via Flow. I am putting a tutorial link done by one of Forms Pro MVP here that you can refer https://meganvwalker.com/link-anonymous-forms-pro-survey-responses-to-records/.
Regarding the capability to generate a unique URL without email address is also possible via Flow using the Forms Pro Flow action to create Survey Invite.
Thanks for getting back to me.
The link you sent is covering a different scenario altogether as it is creating new contacts in CDS and associating the survey response from anonymous form pro submissions.
The Forms Pro flow action requires an email address. Otherwise it does fail hence we submitted the idea here. Something to also keep in mind is the Forms Pro connector is still in preview.
Surveys can be distributed using other channels like sms or direct mail. Having the ability to associate the responses directly by clicking on an individual link, does improve the process significantly.
Having the ability to bulk import survey responses would be a very nice feature too.
Please review the suggestions and consider them as part of your product road-map.
Craig Yappert commented
So I'm curious .. how are you communicating to the customer/contact to fill out the form if you are not sending them and e-mail in the first place?
Are you adding entries into some sort of portal and hoping that they come back to it periodically?
Have you developed a powerapp that somehow informs the user through notifications that the user should go somewhere.
I would think that in the above two cases .. you could just assign a bogus email address (contactID@nomail.com) and use that as a unique identifier .. after all outside of mailing the contact that all the email address is really used for - as a unique identifer. Then you can stuff othe rvariables into the form and track responses that way.