Add an NPS question type
Add a Net Promotor Score question type with fixed question text "How likely would you be to recommend [insert text] to a friend or colleague?" and a rating range from 0 - 10. Display aggregated results as an NPS score (i.e. -100 to 100).
Dear Forms customers,
It would be great if you could share more feedback for the NPS question with us.
You could simply fill in the survey – https://aka.ms/formsNPS
Microsoft Forms Team
MS Forms seems to calculate the NPS score as the number of Promoters as % of the total number of scores. This is incorrect. The way NPS is calculated is to take the % of Promoters and deduct the % of Detractors (score 0-6).
Any plan to have it fixed?
i do not see the nps question as an option has this been removed
This feature seems to have been rolled out already? We see it on our tenant
Sam Israel commented
This would great. The standard rating question doesn't allow you to start the scale at "0". And having the NPS automatically calculated would be killer.
understand an NPS survey and automatically calculate the NPS score